User Friendliness by Bitdefender support phone number
Bitdefender support phone number Installing Bitdefender isn’t a quick job. The download weighs in at close to half a gigabyte and took us more than 10 minutes to install. Once that was out of the way, the rest of the experience was excellent.
You shouldn’t notice
your antivirus after it’s installed and set up, except when there’s a problem.
How simple the installation process is can vary enormously from product to
product, with some providers, such as Norton, Bitdefender support number asking for your full attention (read
our Norton Security review).
We’re going to take a closer look at the kind of experiences you’ll have when installing and using
Bitdefender and Malwarebytes by Bitdefender support phone number.
Bitdefender support phone number Installing Bitdefender isn’t a quick job. The download weighs in at close to half a gigabyte and took us more than 10 minutes to install. Once that was out of the way, the rest of the experience was excellent.
The interface is among
the best we’ve seen. Most of the main screen is taken up with customizable
tiles known as “quick actions.” You get five slots that offer shortcuts to the
features you use the most. Bitdefender support number You can choose almost any feature from the
dashboard, including things such as the VPN, file shredder, system scan, and
disk cleanup tools Bitdefender support number.
To the left of the
screen are the menus. You can access options under the headings of
“protection,” “utilities” and “privacy.” There are also smaller menus towards
the bottom of the interface, including “settings.”
In the “Settings”
menu, you can set different profiles based on how you’re using your computer.
The “movie” profile, for example, stops interruptions while you’re watching
media content. The “work” profile disables pop-ups and pauses scheduled scans Bitdefender support phone number.
Despite the lengthy
install process, Bitdefender is one of the most user-friendly antivirus products we’ve used.
The clever dashboard means, with tweaking, all your favorite features are just
a click away Bitdefender support phone number.
Malwarebytes
Installing
Malwarebytes is quick and simple. It walks you through the process, so you’ll
be up and running in little time.
The dashboard isn’t
quite as clean as Bitdefender’s, though. Sidebar menus are split into separate
tabs, so finding the setting you want can take a bit of hunting. There’s also
no way to pin the most used settings to the dashboard Bitdefender support number.
It’s easy to fall down
a rabbit hole of menus and find yourself facing granular settings that even
technical users might find confusing. The level of control is impressive,
though, and will appeal to power users.
Running the scans is
easy and lightning fast. The
initial scan in our tests took less than four minutes, although it was
operating at 100 percent CPU utilization. The good news is that if you have
other processes running, Malwarebytes willing to share Bitdefender support number.
The sheer number of
options you can tweak with Malwarebytes might be overwhelming for some. It also
makes finding the features you want a challenge. If you know what you’re doing,
though, there’s a lot to be said for the high level of control.
Round Three
Thoughts
Malwarebytes has a
solid interface and installs easily. Against another antivirus product, it
might take this round.
That said, Bitdefender
has one of the most user-friendly interfaces we’ve seen, and we can only mark
it down for the rather lengthy installation process. Rack this one up as another
win for Bitdefender.
Round: User Friendliness Point
for Bitdefender Antivirus
4
Your antivirus can
have a wealth of great features, but it’ll live or die by its protection. In
this round, we’ll compare results from three independent laboratories to see
how Malwarebytes and Bitdefender keep you protected Bitdefender helpline phone number.
Bitdefender
Bitdefender is one of
the most highly-rated antivirus products on the market. Year after year it has
received close to perfect scores from the testing labs we
check. It has sometimes lost marks for performance, though, particularly on
less powerful hardware.
In the March to April 2019 AV-Test report,
Bitdefender received a protection score of 6 out of 6. It offered 100 percent
protection against zero-day malware attacks, which was ahead of the average
industry score of 99.3 percent. It also detected 100 percent of widespread and
prevalent malware discovered in the four weeks leading to the test.
Running Bitdefender
had an impact on computer speed, according to AV-Test. There were a 19 percent
slow down launching websites compared to an average industry score of 14
percent. Launching software was only a fraction slower than the average
industry score, though.
In
AV-Comparatives’ tests from February to March 2019,
Bitdefender had a 100 percent protection rate and returned just one false
positive. For comparison, F-Secure Antivirus had 14 false positives (read
our F-Secure Antivirus review for
a full rundown) Bitdefender helpline phone number.
MRG Effitas awarded
Bitdefender Level 1 certification in its Q1 2019 full spectrum analysis Bitdefender helpline phone number.
That means 100 percent of malware threats were detected on first exposure or
from known behavior patterns. That was superior to some of the well-known
antivirus brands, including McAfee and Avast (read our Avast Pro review). Bitdefender also returned
zero false positives Bitdefender helpline phone number.
Malwarebytes
In the March to April 2019 AV-Test report,
Malwarebytes scored 5.5 out of 6 for protection. In April, it offered
protection against 100 percent of zero-day malware
attacks, but in March, it only managed 99.2 percent. That’s below
the average of 99.3 percent across the industry.
In both March and
April, Malwarebytes only detected 99.5 percent of widespread and prevalent
malware discovered in the four weeks prior to the test. With the average in the
industry being virtually 100 percent, that isn’t a great result Bitdefender customer service phone number.
It fared better in the
performance scores, with a 10 percent slow-down when launching websites, which
is above the industry average. Launching software wasn’t great, though, at 22
percent slower, which was more than twice the industry average Bitdefender customer service phone number.
Neither
AV-Comparatives nor MRG Effitas has recent results for Malwarebytes. That said,
MRG Effitas failed Malwarebytes in its Q1 2018 full spectrum analysis.
Round Four
Thoughts
Bitdefender once again
proved to be one of the most effective options when it comes to protection and
was certified as a “top product” by AV-Test. Its performance scores were below
the industry average, but not by much Bitdefender customer service number.
Malwarebytes didn’t do
badly, but it doesn’t offer complete protection against malware attacks and
isn’t as thoroughly tested by researchers as Bitdefender. In our head-to-head,
Bitdefender is the clear winner.
Round: Protection Point
for Bitdefender Antivirus
5
If antivirus software
goes wrong, you could be left unprotected, so fast and effective support is
vital. In our final round, we’ll compare the levels of support that Bitdefender
and Malwarebytes offers to customers.
When it comes to
customer support, Bitdefender has it all. You can contact Bitdefender customer
support via live chat, phone support, and email. There’s also a knowledge base,
community forum, and helpful how-to video content. The help articles are sorted
by topic to assist you in getting through common tasks and features Bitdefender customer service number.
The forum is thriving
and active. A quick browse showed that new questions were usually answered by a
member of technical support within a day or two. It’s also segregated well,
showing you only posts relating to your specific products Bitdefender phone number. Forums are available
in multiple languages, too.
Live chat and phone
support are available around the clock, with dedicated phone lines in 16
countries in various languages Bitdefender customer service number. For everyone else, there’s worldwide 24/7 support in English.
Malwarebytes
Malwarebytes
offers live chat but only
operates from 1 a.m. to 5 p.m. PST. When we tried to contact an agent on
live chat, there was a waiting time of more than 10 minutes. We couldn’t find
an option for phone support, either. Instead, we were asked to fill out a
support ticket Bitdefender phone number.
New forum posts
receive a generic automated bot response, which isn’t helpful. Community
responses are useful and answer most questions, but usually, take a couple of
days Bitdefender customer service number.
There are also how-to
videos and walkthroughs for the most common tasks, such as installation and
activation. They’re well-made and easy to follow, but there’s a limited number
of them, so they won’t be much help if you have a more complex problem.
Round Five
Thoughts
Bitdefender has excellent support, with many contact options that operate 24/7 in several
languages. The community is run well and packed with useful information Bitdefender customer service phone number.
Malwarebytes, as a
company, is much harder to get hold of. Live chat is only available during set
hours, and if you want to speak to a human being, you’re going to struggle. The
forum is good and the walkthroughs are a nice touch, but once again,
Bitdefender walks away as the clear winner Bitdefender customer service phone number.
Round: Support Point
for Bitdefender Antivirus
6
Final Thoughts
Bitdefender blew
Malwarebytes out of the water on every category except price. Even in that
category, Bitdefender covered more devices at similar price points by Bitdefender customer service phone number.
Malwarebytes was let
down by the fact that it doesn’t offer the same level of protection as
Bitdefender phone number and is lacking features, but it’s a breeze to install and easy to
use. It isn’t awful, but in this instance, it was up against a much stronger
opponent Bitdefender phone number.
Bitdefender has been
the clear winner in our other comparisons, too. It’s our top recommendation for
antivirus software because it offers great protection and the best interface
we’ve seen in an antivirus product.
If you want to look at
Malwarebytes’ and Bitdefender’s competitors, read our other Bitdefender phone number.
Do you agree with our
winner? Which is your antivirus of choice? Leave us a comment below. Thanks for
reading.
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